1. Installation and commissioning
DHS full-time technical engineer will install and commission on-site.
2. Training services
1) On-site training: 1-3 days
Contents:
- Basic operating procedures and software of the equipment (Chinese Operating Instructions)
- Software installation (in case computer failure and need to reinstall the software)
- Notes and routine maintenance.
2) Regular training courses: regular training courses and technical application seminars.
contents:
- Basic principle and Instrument structure
- Establish the instrument applications and methods
- Instrument’s routine maintenance and troubleshooting
3. Maintenance services
1) Setting up special systems technical support and service center, the supporters who received factory training by a number of professional and technical support and technical service engineers, will provide customers perfect, standardized services and personalized solutions. At any time customers can through the e-mail, telephone, fax report the problems encountered to technical service center. While the company has a technical service database, common failure, if the problem has solved in the database, and technical personnel in a short period of time will provide solutions, such as test requires using a remote means to analyze the failure, the user will be notified within 24 hours of the fault diagnosis results, and provided with the processing method. You will experience our specialized modern timely and thoughtful service.
2) One year warranty period. During the warranty period, any manufacturer of material selection and manufacturing quality problems caused by improper, manufacturers are responsible for the repair free of charge (except for fittings).
4. Application support:
Providing everlasting application technical support.
5. Provide everlasting maintenance, and ensure the supply of spare parts.
6. Customer service toll-free 800-890-9937

DHS Instruments, Co., Ltd.